Privacy Policy
Effective Date: December 11, 2024
At Tivio, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website tivio.site or interact with our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect two types of information when you interact with our website: Personal Information and Non-Personal Information.
Personal Information: This includes information that can identify you personally, such as your name, email address, shipping address, phone number, and payment information. This data is collected when you make a purchase, sign up for our newsletter, or contact our customer service team.
Non-Personal Information: This includes data that does not directly identify you, such as your IP address, browser type, device information, and browsing activity on our website. We collect this information through cookies and other tracking technologies to improve your user experience and the functionality of our website.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Process Transactions: Your personal information is used to complete your orders, process payments, and deliver products to your specified address.
- To Improve User Experience: We use non-personal information to analyze how visitors interact with our site, identify areas for improvement, and enhance the overall user experience.
- To Communicate with You: We may use your email address to send order updates, promotional offers, and newsletters. You can opt out of marketing communications at any time.
- To Provide Customer Support: We use your contact information to respond to inquiries and assist with any issues you may have with our products or services.
3. Cookies and Tracking Technologies
Tivio uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track your activity. You can disable cookies in your browser settings, but doing so may affect your ability to use certain features on our site.
4. Data Security
We take the security of your personal information seriously and implement a variety of measures to safeguard it. We use industry-standard encryption to protect sensitive data during transactions. However, please note that no method of data transmission or storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.
5. Third-Party Services
Tivio may share your information with trusted third-party service providers who assist us in operating our website and conducting business, such as payment processors and delivery services. These third parties are obligated to protect your information and use it solely for the purposes for which it was provided.
We may also use third-party analytics tools (such as Google Analytics) to help us understand how visitors interact with our site. These tools collect non-personal information, which is aggregated and anonymized.
6. Your Rights and Choices
You have the right to access, update, or delete your personal information. If you would like to make any changes to your account or data, please contact us at info@tivio.site. You can also opt out of marketing emails at any time by clicking the unsubscribe link in our communications.
7. Children’s Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately at info@tivio.site, and we will take steps to delete the data.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our website and update the effective date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@tivio.site
Phone: (423) 733-2803
Address: 255 Ora Lee Ln, Sneedville, Tennessee, United States
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.