Terms and Conditions
Effective Date: December 11, 2024
Welcome to Tivio! These Terms and Conditions (“Terms”) govern your use of our website tivio.site and all services provided by us. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read these Terms carefully before using our site or making any purchases. If you do not agree with any of the provisions outlined in this document, please do not use our website.
1. Acceptance of Terms
By using our website, you agree to abide by these Terms, as well as our Privacy Policy, Refund and Returns Policy, and Sales Policy, which are incorporated by reference. These Terms may be updated or modified at any time, and such updates will be posted on this page. It is your responsibility to review these Terms periodically.
2. Eligibility to Use the Website
To use this website and make purchases, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract. If you are under 18, you may use the website only with the involvement of a parent or guardian.
3. Account Creation and Security
To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other security breach. Tivio will not be responsible for any loss or damage arising from your failure to comply with this obligation.
4. Product Information and Availability
We make every effort to ensure that the information on our website is accurate, including product descriptions, pricing, and availability. However, we do not warrant that product descriptions, prices, or other content on the site are error-free or complete. Tivio reserves the right to modify or discontinue any product or feature without notice.
In case a product becomes unavailable after you place an order, we will notify you and provide a suitable solution, including a refund or exchange for a similar product.
5. Orders and Payment
All orders placed through our website are subject to acceptance by Tivio. Once your order is submitted, you will receive an order confirmation email. Please note that this does not guarantee that your order will be processed or shipped.
We accept various payment methods, including credit cards and online payment systems. All transactions are processed securely. By providing payment information, you authorize Tivio to charge the amount for the products purchased, including applicable taxes and shipping fees.
6. Pricing and Taxes
All prices listed on the website are in US Dollars (USD) unless otherwise stated. Taxes, duties, and shipping fees are calculated during checkout and added to your total order cost. Tivio reserves the right to change prices without prior notice. Any changes will not affect orders that have already been processed.
7. Shipping and Delivery
We strive to process and ship all orders promptly. Shipping times and fees are calculated during checkout based on your location. Tivio is not responsible for delays caused by third-party shipping carriers, customs, or unforeseen circumstances. Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.
8. Returns and Exchanges
Please refer to our Refund and Returns Policy for detailed information on how returns and exchanges are processed. Items that are damaged, defective, or incorrectly shipped are eligible for return, provided the return request is made within the specified time frame.
Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
9. Intellectual Property
All content on the website, including text, images, logos, designs, and trademarks, is the property of Tivio and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any part of the website’s content without our express written consent.
10. Limitation of Liability
Tivio’s liability is limited to the maximum extent permitted by law. We are not responsible for any indirect, incidental, special, or consequential damages arising from the use of our website or products. We do not guarantee that the website will be free from errors or uninterrupted access.
11. Indemnification
You agree to indemnify, defend, and hold harmless Tivio, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the website or violation of these Terms.
12. Governing Law and Dispute Resolution
These Terms and any disputes arising out of or related to the use of our website will be governed by and construed in accordance with the laws of the State of Tennessee, United States. Any disputes will be resolved in the courts located in Tennessee, and you agree to submit to the jurisdiction of such courts.
13. Changes to Terms
Tivio reserves the right to update or change these Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review these Terms periodically to stay informed about any updates. Continued use of the website after changes are made constitutes your acceptance of those changes.
14. Contact Information
If you have any questions about these Terms or need assistance, please contact us at:
- Email: info@tivio.site
- Phone: (423) 733-2803
- Address: 255 Ora Lee Ln, Sneedville, Tennessee, United States